Courses: 1 - 12 of 35
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Adventures in Sales, Service, and Self-Esteem with Peter Glen
Do you need to motivate and inspire your employees to higher levels of sales and service? Are you looking for good ideas to make your customers happier? Are you looking for a way to deal with angry customers?If you are, then you need Adventures in Sales, Service and Self-Esteem. You’ll be entertaine... read more
DVD style course with completion certificate only
The Barkles: Sales 101: Finding the itch
Meet the Barkles... our new canine companions who will get your team howling with laughter. You'll love the fun and humor as they motivate your team to higher levels of success. If Freda can do it, you can, too! In this funny sales meeting video, you'll see how to overcome objections and really ... read more
New Release
DVD style course with completion certificate only
The Big Finish with Fern Bratten
There is no doubt that the hardest job that a sales professional has is overcoming objections and closing the sale. In this program, Fern Bratten uses humor, great examples, and concrete tools to close the sale. Fern opens with a motivational message about the customer - and how we should be gratefu... read more
DVD style course with completion certificate only
Building Relationships
Marcus sets up a “speed socializing” exercise to give staff an insight into building long lasting relationships. Steve is chosen as the relationship expert to comment on the ‘relationship’ skill level of the group as they undertake role-plays. Tammy and Sanjay’s awkward interaction escalates when S... read more
DVD style course with completion certificate only
Creating Positive Impressions
Carol greets new clients but struggles with their name pronunciation. Michael and Wendy are not welcoming, so Carol gives them tips on smiling and positive facial expressions. When the clients complain about Mana’s presentation, Carol agrees and puts her down then coaches her - all in front of the i... read more
DVD style course with completion certificate only
Cutting Edge Communication Comedy Series - 50 lessons
COMEDY MAKES LEARNING FUN This 2012-2013 comedy business series was created by Psychologist Eve Ash and comedienne Erin Brown. This series will shock, amaze and entertain you, while at the same time teaching some important lessons in human interaction, in a way you won’t forget! 14 new titles relea... read more
Enhancing Service
Listen to customers, build rapport and demonstrate you care by being efficient, knowledgeable and a problem solver. Service is integral to Cutting Edge; if a client is not happy, they can lose business. Marcus likens service to a gecko’s suction capacity; once you get a client, you never let him/her... read more
DVD style course with completion certificate only
Explaining Skillfully
The art of explaining concepts and information is covered in four key steps about engagement, structure, maintaining interest and ensuring understanding. While Carol is impatient and patronizing with new starters, others like Sam, Alex, Steve and Michael are more patient and creative in ensuring the... read more
DVD style course with completion certificate only
Falling Up
Part of The Happiness Advantage training program. With Falling Up you can turn even the most pessimistic workers into low-level optimists. Shawn’s research shows that optimistic salespeople made 37% more sales than pessimistic salespeople. Your mindset is a powerful indicator for future success. Sim... read more
New Release
DVD style course with completion certificate only
Five Star Selling : Easy Steps to Great Retail Sales
Perfect for new employees or as a refresher for seasoned veterans, this program presents a logical, five-step selling process that viewers can easily memorize and start using with customers right away. With scenes set in a florist's shop, hardware store, men's clothier, women's boutique, shoe store,... read more
DVD style course with completion certificate only
It's Show Time!
It's Show Time! is a look at customer service and corporate culture from Stew Leonard's Dairy in Norwalk, Connecticut - which has long been recognized as a leader in service. In the program, you'll witness how success has to do with consistent excellence-the ability to inspire hundreds of team membe... read more
DVD style course with completion certificate only
Legal Social Media at Work
Every piece of information shared on social media immediately leaves a permanent record that is virtually impossible to erase. The potential to violate employment laws, improperly release information or to damage your employer-s reputation is great. One post made in anger, ignorance or even by accid... read more
New Release
DVD style course with completion certificate only
